Below are organisations that help regulate the industry
Australian Securities & Investment Commission (ASIC)
ASIC is Australia’s corporate, markets and financial services regulator. They contribute to Australia’s economic reputation and wellbeing by ensuring that Australia’s financial markets are fair and transparent, supported by confident and informed investors and consumers. They are an independent Commonwealth Government body and are set up under and administer the Australian Securities and Investments Commission Act (ASIC Act), and they carry out most of their work under the Corporations Act.
Ph: 1300 300 630
Australian Prudential Regulation Authority (APRA)
The Australian Prudential Regulation Authority (APRA) oversees banks, credit unions, building societies, general insurance and reinsurance companies, life insurance, private health insurance, friendly societies and most members of the superannuation industry. APRA is funded largely by the industries that it supervises. It was established on 1 July 1998.
Ph: 1300 558 849
Mortgage and Finance Association of Australia (MFAA)
The Mortgage & Finance Association of Australia (MFAA) established in 1980, is a leading provider of service and representation to mortgage brokers, finance brokers, mortgage managers, lenders (bank and non-bank), and originators to assist them develop, foster, and promote the mortgage and finance industry.
Ph: 1300 554 817
Finance Brokers Association of Australia (FBAA)
The Finance Brokers Association of Australia Limited (FBAA) is a national association representing finance and mortgage loan writers throughout Australia. FBAA monitors legislation and makes representations to Regulators, Commonwealth Government Departments, and Members of Parliament both state and federal as appropriate.
Ph: 1300 130 514
We endevour to reach a resolution
If for some reason, you as our client have not been completely satisfied with the processing and handling of your financial needs, the management of Mortgage & Finance recommends the following procedure.
Speak to your Finance Broker first and endeavour to establish what your needs as a borrower/client is and to what extent those needs were met by the Mortgage & Finance Broker.
If you are unable to reach some form of resolution please contact:
PO Box 896
Balcatta WA 6914
Phone: +61 (08) 9240 2446
Fax +61 (08) 9240 2441
Mobile: 0413 154 263
If you are unable to find common ground with the Director of Mortgage & Finance, then there is a number of instrumentalities you may contact in an effort to achieve resolution.
Australian Financial Compliants Authority (AFCA)
The Australian Financial Compliants Authority (AFCA) is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with Members operating in the Credit marketplace.
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001