Contact or Find Assistance

Our Address

Address
Suite 12,
10 Whipple Street
Balcatta
Western Australia
6021

P +61 (08) 9240 2446
F +61 (08) 9240 2441
E

Associated Services

Personal Loans
Linda Little
Ebtide Finance
Suite 2, 31 Century Road Malaga WA 6090
Tel: 08 9249 9199

BMT & Associates Quantity Surveyors
Level 28, 140 St Georges Tce
Perth WA 6001
Tel: 08 9485 2111
www.bmtqs.com.au

Depreciator
Tax Depreciation Schedules for Property Investors
Tel: 1300 660 033
www.depreciator.com.au

McGarry & Associates Mandurah
Quantity Surveyors in Bunbury & Mandurah
Unit 8, 2a Peel St Mandurah Wa 6210
Tel: 08 3586 1511

DEPPRO
Suite 3/325 Rokeby Rd, Subiaco WA 6008
Te: 1300 888 489
www.deppro.com.au

Borrell Rafferty Associates Pty Ltd
Tax Depreciation Schedules on Investment Properties
567 Hay St
Daglish WA 6008
Tel: 08 9382 2794

Opteon Depreciation Schedules
Tel: 08 9488 4870
www.opteonpropertygroup.com.au
Call Noal Morton 0400 206 297

De Vita & Dixon Lawyers
Settlement Agents
Suite 5, 134 Main St Osborne Park WA 6917
Tel: 08 9444 6166

Contact Us

  1. By Email By Phone
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Dispute Resolution
If for some reason, you as our client have not been completely satisfied with the processing and handling of your financial needs, the management of Mortgage and Finance recommends the following procedure.

  • Speak to your Finance Consultant first and endeavour to establish what your needs as a borrower/client are and to what extent those needs were met by the Mortgage and Finance Finance Consultant.
  • If you are unable to reach some form of resolution with the Mortgage and Finance Consultant please contact:
    Vic Giannakis
    Director in Bona Fide Control
    PO Box 896
    Balcatta WA 6914
    Ph: 08 9240 2446
    Fax: 08 9240 2441
    Mob: 0413 154 263
    Email:
  • If you are unable to find common ground with the Director of Mortgage and Finance, then there is a number of instrumentalities you may contact in an effort to achieve resolution.
    1) Credit Ombudsman Services Limited (COSL)
    www.creditombudsman.com.au
    Ph: 1300 78 08 08

    2) Department of Consumer and Employment Protection (DOCEP)
    www.docep.wa.gov.au
    Ph: 1300 136 237

    3) Mortgage and Finance Association of Australia (MFAA)
    www.mfaa.com.au
    Ph: 1300 554 817

Governing Bodies

Following is information concerning the Finance Industry stakeholders that formulate and govern industry compliance.

Australian Finance Group Ltd (AFG)

AFG is Australia’s largest mortgage aggregator and AFG and its members facilitate approx $3 billion per month of finance.

Amazing statistics when you consider that AFG are predominantly WA owned company and their head office is located in West Perth. www.afgonline.com.au Ph: (08) 9420 7888

The Directors of Mortgage and Finance have had a business relationship with AFG since 1994. Mortgage and Finance has been AFG’s No 1 and No 2 member for the last 3 consecutive years.

Below are other organisations that help regulate the industry:

Credit Ombudsman Services Limited (COSL)
The Credit Ombudsman Service is a free and independent External Dispute Resolution scheme. It provides consumers with an alternative to legal proceedings for resolving disputes with COSL Members operating in the Credit marketplace.
www.creditombudsman.com.au
Ph: 1300 78 08 08

Department of Consumer and Employment Protection (DOCEP)
The main objective of DOCEP is to create an employment and trading environment that provides for the growth, safety and protection of the community.
www.docep.wa.gov.au
Ph: 1300 136 237

Mortgage and Finance Association of Australia (MFAA)
The Mortgage & Finance Association of Australia (MFAA) established in 1980, is a leading provider of service and representation to mortgage brokers, finance brokers, mortgage managers, lenders (bank and non-bank), and originators to assist them develop, foster, and promote the mortgage and finance industry.
www.mfaa.com.au
Ph: 1300 554 817